What we collect
When you contact us or raise a support ticket we store the name, email address, phone number and company you give us, along with the content of your message and any files you attach. If you create a client account we also store your password as a one-way hash — we cannot read it.
Why we collect it
Purely to answer you and to keep a record of the work we have done together. Support tickets are kept so that when a problem recurs a year later, the history is still there.
What we never do
We do not sell your data, we do not share it with advertisers, and we do not add you to a mailing list because you contacted us. The newsletter is opt-in only and every message carries an unsubscribe link.
Third parties
Email is delivered through the mail provider configured for this site, and SMS through the messaging gateway we have configured. Both see the message content required to deliver it and nothing more.
Your rights
You can ask us for a copy of everything we hold about you, or ask us to delete it, by writing to the contact address on this site. We will act on it within thirty days.