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Support & maintenance

A real support desk with an SLA — security patches, dependency updates, backups and an engineer who answers when something breaks.

Discuss this service From $250 / month

Software is not finished when it launches. Frameworks release security patches, providers change their APIs, and certificates expire at 2am on a public holiday.

A maintenance retainer covers all of it: monitored uptime, tested backups, patched dependencies and a ticket queue with response targets you can hold us to.

What is included

  • Priority ticket SLA from 2 hours
  • Monthly security patching
  • Monitored, tested backups
  • Uptime monitoring with alerts
  • Quarterly dependency review

Other services

Have a project in mind?

Tell us what you are building. We reply within one business day with a clear scope, a timeline and a fixed price.

Prefer email? primarch.admin@gmail.com