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Support & maintenance

A real support desk with an SLA — security patches, dependency updates, backups and an engineer who answers when something breaks.

Discuss this service Priced to your project's scope

Software is not finished when it launches. Frameworks release security patches, providers change their APIs, and certificates expire at 2am on a public holiday.

A maintenance retainer covers all of it: monitored uptime, tested backups, patched dependencies and a ticket queue with response targets you can hold us to.

What is included

  • Priority ticket SLA from 2 hours
  • Monthly security patching
  • Monitored, tested backups
  • Uptime monitoring with alerts
  • Quarterly dependency review

Other services

Have a project in mind?

Tell us what you are building. We reply within one business day with a clear scope, a timeline and a fixed price.

Prefer email? primarch.admin@gmail.com